wimbd Privacy Policy

wimbd ("we", "us", or "platform") treats your privacy as its highest priority. This privacy policy explains what information we collect when you use wimbd.cam, how we use it, and what your rights are. Before reading this policy, please also review our Terms and Conditions page.

By using our platform, you agree to the terms described in this privacy policy. If you do not agree with this policy, we ask that you refrain from using our services.

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1 What Information We Collect

wimbd collects various types of information that help us provide you with the best service. This information can be divided into two main categories:

1.1 Information You Provide Directly

When you create an account on wimbd or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above are permitted)
• Email address and contact details
• National ID or passport number (for identity verification)
• Phone number (for security verification)
• Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
• Residential address
• Any information you provide when contacting our support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Device identifier and screen resolution
• Time spent on the platform and navigation patterns
• Login and logout times
• Gaming activity data (bets, wins, losses, etc.)
• Information collected through cookies and similar tracking technologies

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2 How We Use Your Information

The information collected is used for the following purposes:

2.1 Service Delivery and Operations

• To create, manage, and secure your account
• To process deposits and withdrawals
• To manage gaming activity and confirm results
• To provide bonuses and promotional offers
• To ensure 24/7 customer support in Bengali

2.2 Identity Verification and Security

• To verify the user's age (minimum 21 years)
• To prevent fraudulent activity and money laundering
• To ensure account security and prevent unauthorized access
• To enforce responsible gaming policies

2.3 Service Improvement

• To personalize your experience
• To analyze and improve platform performance
• To inform you about new features and games
• To identify and resolve technical issues

2.4 Communication

• To send important account notifications
• To inform you of service changes
• To send promotional messages (if you have given your consent)

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3 Cookies and Tracking Technologies

wimbd uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

3.1 Types of Cookies

• Essential Cookies: These are necessary for the platform's basic functionality. Without these cookies, logging in, making payments, or playing games is not possible.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences.
• Analytics Cookies: Used to understand how users interact with the platform. This information helps improve the service.

3.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies will prevent many platform features from working.

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4 Data Sharing and Disclosure

wimbd does not sell, rent, or share your personal information with third parties for commercial purposes. However, certain information may be shared in the following circumstances:

4.1 Service Providers

We use trusted third-party services that carry out specific tasks on our behalf. These include payment processing (bKash, Nagad, Rocket, Upay and bank transfers), cybersecurity, and customer service technology. These parties are required to use the information only in accordance with our instructions.

4.2 Legal Obligations

If required as part of our legal obligations or to comply with a lawful order from a relevant authority, we may disclose information. We are also obligated to cooperate in investigations of fraud, money laundering, or other illegal activity.

4.3 Business Transfers

If wimbd is merged, acquired, or sold in the future, user information may form part of the transferred assets. We will notify you in advance in such circumstances.

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5 Data Security

wimbd adopts industry-standard security measures to keep your information safe:

• 256-bit SSL / TLS encryption is applied to all data transmissions
• Data stored on servers is kept in an encrypted state
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is in place for account access
• Access to internal systems is strictly controlled
• A 24/7 monitoring system is active to detect suspicious activity

No method on the internet is 100% secure. While we strive for the highest level of protection, no security measure can be claimed to be completely unbreakable. It is your responsibility to keep your password confidential and to notify us immediately of any suspicious activity.

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6 Data Retention Period

wimbd retains your information only for as long as necessary or as required by legal obligations.

• Active account data: for the entire duration the account remains active
• After account closure: for a defined period in accordance with anti-money laundering regulations
• Transaction data: for a defined period in accordance with financial regulations
• Marketing communications: until you withdraw your consent

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7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide a copy of the information within a reasonable time.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. This can be done through account settings or by contacting our support team directly.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. Please note that due to legal obligations, some information must be retained for a defined period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Withdraw from Marketing Communications

At any time you may opt out of marketing emails or notifications. This can be done by emailing [email protected] or through your account settings.

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8 Protection of Minors' Information

wimbd strictly provides services only to those aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor is using our platform, their account will be closed immediately and all related information will be deleted.

For age verification, we may collect national ID or passport information. This information is used solely for age verification and is stored securely.

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9 Third-Party Links and Services

The wimbd platform may have integrations with payment portals or game providers. These third parties have their own privacy policies and we are not responsible for their data processing practices. When using payment services (bKash, Nagad, Rocket, Upay), the respective service's own policies also apply.

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10 Changes to the Privacy Policy

We may update this privacy policy from time to time. If any significant changes are made, we will display a notice on the platform or inform you at your registered email address. The effective date of the updated policy will always be noted at the top of this page.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

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11 Responsible Gaming and Data Use

We use your gaming activity data to apply our Responsible Gaming policy. If we observe that a user's gaming habits are concerning, we may reach out to them and provide necessary support. This is part of our commitment to the wellbeing of all users.

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12 Applicable Law

This privacy policy has been prepared in accordance with applicable laws and regulations. In the event of any dispute relating to data protection and privacy, the jurisdiction of the relevant judicial authority will apply.