wimbd Terms and Conditions

1 General Terms and Consent

This terms and conditions document forms a legally binding agreement between the wimbd platform and its users. By visiting the wimbd website, creating an account, or using any service, you are considered to have fully accepted these terms.

1.1 Scope of Application

These terms apply to all wimbd services, including online betting, casino games, slots, live casino, card games, and other entertainment activities. Alongside these terms, our Privacy Policy and Responsible Gaming Policy apply equally.

1.2 Language and Interpretation

This document is published in English. In the event of any dispute or ambiguity, wimbd's interpretation shall be considered final. The term "platform" as used in these terms refers to the wimbd website, applications, and related services.

2 Account Registration and Identity Verification

A valid personal account is required to access all services on wimbd. Each individual may operate only one account.

2.1 Registration Requirements

• Accurate and complete personal information must be provided at the time of registration.
• Creating multiple accounts from the same device, IP address, or payment method is prohibited.
• wimbd must be notified immediately if any account details change.
• Each user is responsible for keeping their account login credentials fully confidential and secure.

2.2 Identity Verification (KYC)

wimbd reserves the right to verify a user's identity at any time. Documents such as a national ID, passport, or bank statement may be requested before processing a withdrawal or for security reasons. This verification process is carried out to protect your funds and account.

3 Age Limit and Eligibility Requirements

By creating an account, you declare that you are at least 21 years of age and that participating in online gaming is legally permitted in the country or region from which you are accessing the platform.

3.1 Geographic Restrictions

wimbd may be unable to provide services to users in certain countries or regions where online gaming is prohibited under local law. wimbd reserves the right to cancel any account created in violation of these restrictions.

4 Deposit and Withdrawal Rules

wimbd offers secure transactions through Bangladesh's most popular mobile and banking methods.

4.1 Accepted Payment Methods

wimbd currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

4.2 Withdrawal Process and Timeframe

Approved withdrawal requests are generally processed within 1 hour. However, this time may increase in some cases due to identity verification or security checks. Sufficient balance must be available in the account at the time of withdrawal, and any active wagering requirements must be met.

4.3 Transaction Responsibility

wimbd will not be held responsible if a transaction fails or funds are sent to the wrong place due to an incorrect account number or details being provided. It is the user's own responsibility to verify all details before making a transaction.

4.4 Third-Party Payments

Only payment methods registered in your own name may be used to deposit into your account. Deposits from third-party accounts are prohibited and may result in account closure.

5 Bonuses and Promotional Offers

wimbd offers various bonuses and promotional offers, which are subject to specific terms and conditions.

5.1 Welcome Bonus

5.2 Wagering Requirements

To withdraw any bonus funds, a specified amount must be wagered, which is referred to as the wagering requirement. The wagering requirement for each offer is stated separately. For the welcome bonus, a total of 25 times the combined (deposit + bonus) amount must be wagered.

5.3 Bonus Rule Violations

• Withdrawing from an account after claiming a bonus may result in the bonus being cancelled.
• Attempting to collect bonuses using multiple accounts will result in all accounts being cancelled.
• wimbd reserves the right to suspend or cancel any offer to prevent bonus abuse.
• Certain games may be ineligible for meeting wagering requirements — please refer to the detailed terms of each offer.

5.4 Cashback and VIP Program

wimbd's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is provided at each tier. The Bronze tier offers up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8% weekly cashback. Advancement to a higher tier depends on the user's activity and participation.

6 Betting and Gaming Rules

All betting and gaming activities on wimbd are governed by the following rules.

6.1 Bet Validity

A bet is considered final only when it has been successfully confirmed in the system. If a bet cannot be processed due to a technical issue, the relevant funds will be returned to the user's account.

6.2 Result Disputes

If any dispute arises regarding a game result, server logs and the game provider's records will be considered the final reference. In case of a dispute, please contact our support team via live chat.

6.3 Technical Failures

If any bet or game session is left incomplete due to a server crash, internet disconnection, or other technical reasons, wimbd will take reasonable steps, but will not accept responsibility for any losses.

6.4 Minimum and Maximum Bet Limits

Specific minimum and maximum bet limits apply to each game. wimbd reserves the right to change these limits at any time. Unusual betting patterns are monitored to prevent fraud and ensure security.

7 Prohibited Activities and Code of Conduct

• Creating or operating multiple accounts.
• Using another person's account or allowing others to use your own account.
• Misuse of bonus funds or bonus hunting and arbitrage activities.
• Using any software, bots, scripts, or automation tools to gain an advantage.
• Attempting to influence game outcomes or causing harm to other players.
• Attempting unauthorised access to the platform through fraud, hacking, or cyber attacks.
• Using the platform for the purpose of money laundering or financing terrorism.
• Engaging in offensive, obscene, or threatening behaviour towards other users.
• Operating an account under a concealed identity using false information.

8 Account Suspension and Closure Policy

8.1 Account Closure by wimbd

wimbd reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• In the event of a violation of any clause of these terms and conditions.
• In the event of failure to verify identity or provision of false information.
• In the event of suspicious or fraudulent activity.
• For legal or regulatory reasons.

8.2 Account Closure by the User

You may close your own account at any time by notifying our support team via live chat. It is recommended that you withdraw any outstanding balance before closing your account. Any unused bonus balance will be cancelled upon account closure.

8.3 Self-Exclusion Feature

As part of responsible gaming, you may request to temporarily or permanently exclude yourself from the platform. To learn more about this, please visit our Responsible Gaming page.

9 Privacy and Data Protection

wimbd gives the highest priority to protecting users' personal information. The platform uses SSL encryption technology to keep all data secure.

For a detailed description of how your personal information is collected, stored, and used, please see our Privacy Policy, which forms an integral part of these terms and conditions.

9.1 Data Sharing

wimbd does not sell users' personal information to third parties. However, limited information may be shared with selected service providers for payment processing, identity verification, and fulfilling legal obligations.

9.2 Cookies and Tracking

Cookies are used on the wimbd platform to improve functionality and personalise the user experience. By using the site, you agree to the cookies policy.

10 Responsible Gaming Policy

wimbd believes that gambling is a form of entertainment and should never be treated as a source of income. We are mindful of the mental health and financial wellbeing of all our users.

10.1 Protection Tools

• Deposit limit setting: Set a maximum daily, weekly, or monthly deposit limit.
• Session time limit: Set a maximum duration for gaming sessions.
• Loss limit: Arrange for a session to end automatically after losing a set amount.
• Self-exclusion: Temporarily or permanently restrict yourself from the platform.
• Reality check: Set regular reminders to take time breaks.

10.2 Support and Advice

If you notice any signs of gaming addiction, please contact our 24/7 live chat support. We will help direct you towards professional assistance.

For more information, please read our Responsible Gaming page.

11 Limitations of Liability & Disclaimer

To the maximum extent permitted by law, wimbd is not liable for the following:

• Losses caused by technical errors, server outages, or internet connectivity issues.
• Software errors or malfunctions of third-party game providers.
• Unauthorized access or hacking incidents beyond wimbd's control.
• Financial losses resulting from the user's own negligence or mistakes.
• Service disruptions due to force majeure, natural disasters, or other unforeseen circumstances.

12 Changes & Updates to Terms

wimbd reserves the right to partially or fully modify these terms and conditions at any time. In the case of significant changes, efforts will be made to notify users in advance.

12.1 How Changes Take Effect

Updated terms will be considered effective from the date they are published on this page. Continued use of the platform after any changes will be taken as your agreement to the new terms. You are therefore advised to visit this page regularly.

12.2 Dispute Resolution

Any dispute relating to these terms will first be addressed through discussion. Contact us via live chat or email and we will try to resolve your issue as quickly as possible.

13 Contact & Support

If you have any questions or comments about these terms and conditions, please contact our support team.

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Use live chat for a faster resolution. For more detailed information, visit our FAQ page.